Service Assurance

Almost every IT organization today relies on monitoring tools—typically, several disparate products that support various departmental applications and silos. The information presented is oftentimes too overwhelming to intelligently decipher and is rarely integrated with the service desk. Because the IT environment has grown so quickly—across virtual and physical infrastructures—visibility into end-to-end application performance is lacking. Service assurance moves beyond simply monitoring an outage’s impact to preventing an outage from ever taking place. It shifts IT from a reactive to proactive management approach.

 

RightStar’s service assurance consulting services enable IT organizations to get out of fire-fighting mode. Combined with solutions from BMC Software, RightStar consultants deliver significant value by helping you proactively drive IT operations using key business indicators.

 

BMC Service Assurance solutions can reduce the risk of service disruption by 90% and restore service 70% faster. BMC’s unique predictive intelligence functionality correlates and analyzes performance problems across IT silos to help you avoid threats to business service delivery at the earliest possible opportunity. Solutions such as the BMC ProactiveNet platform automatically find, prioritize, and fix problems before your users call; increase staff productivity; and predict optimal capacity across your physical and virtual infrastructure.

 

 

Using performance thresholds to monitor your entire infrastructure, BMC ProactiveNet Performance Management gets IT out of fire-fighting mode by learning and baselining the behavior of your applications and IT infrastructure.

 

 

When it receives an event, BMC Event and Impact Management rapidly assesses its business impact and assigns it a priority. It then alerts your team to the problem, providing them with the location, business relevance, and resolution information they need to accurately prioritize and rapidly address it.

 

 

With BMC Capacity Management, you plan, implement, and manage the consolidation, virtualization, and ongoing optimization of your data center resources. Using the solution’s robust reporting, analysis, predictive modeling, and automation functionality, you put the power of capacity management within everyone’s reach. Simplified capacity reporting and virtualization planning capabilities provide a consolidated view of data center utilization and enable optimal virtualization plans that match server resource requirements to virtual resources.

 

RightStar’s service assurance practice goes beyond vendor specific solutions to provide standards based, metrics driven consulting. We bring a strong BMC Software partner relationship, the experience to understand and meet your requirements, and an integrated approach to closely align your IT performance with business goals.

 

At the strategic level, our consultants take a full lifecycle approach—employing proven methods, tools, and metrics to assess your maturity level and suggest proactive improvements. At the operations level, they can address any part of your service assurance portfolio, including coding, business process decomposition, and service impact modeling.

 

By implementing predictive, intelligent solutions and processes, you will best align IT with the business and not only defend company profits, but also help drive them.