Training

Although the IT Infrastructure Library (ITIL) is widely recognized as the standard framework for IT service management good practices, understanding and adopting its guidelines can be challenging. RightStar conducts ITIL training classes and administers the ITIL V3 Foundation level exam to give organizations the knowledge they need to implement the ITIL framework into their service management processes.

 

This course introduces the IT Infrastructure Library and the concept of IT Service Management (ITSM). It outlines the processes required to deliver, measure, and improve IT services. This course also provides a comprehensive look at the concepts and terminology necessary for Foundation level understanding of ITIL V3. To facilitate participant comprehension, the popular Airport Simulation - BSM International team workshop is included with all standard instructor-led courses. This simulation offers an exciting, practical demonstration of the effectiveness of the ITIL concepts.

 

The BSM Airport Simulation is an interactive learning exercise that challenges your team to put ITIL into practice in a fast-paced environment. In the process, you will gain a better understanding of how to manage IT from a business perspective.

 

Participants will be assigned to different roles—such as airport operations director, service delivery manager, or technical specialist—and must work together to make the airport’s IT operations run smoothly. As incidents arise, each role will view the challenges faced by IT and the business from a unique perspective. By utilizing ITIL good practices, the team will be able to resolve the IT problems affecting the airport and, as a result, increase the airport’s profits.