Remote Administration

RightStar’s remote administration program is an annual subscription service that optimizes an organization’s use of BMC Remedy or BMC Service Desk Express. As a leading BMC Solution Partner, as well as an authorized BMC level 1 support provider, RightStar has the expertise and experience to manage your operations at maximum effectiveness.

 

Subscribers to the remote administration program receive priority access to a senior systems consultant, and will benefit from RightStar’s oversight at all levels of the IT department. Service desk analysts will enhance their knowledge of the system and receive assistance with upgrades and customizations. Management will be able to implement best practices, improve the return on investment, and increase end-user satisfaction.