The Meta Group has published research indicating that 30 cents of every dollar spent on IT produces no value to the business. As a result, IT organizations in today’s economy are doing more with less by better aligning IT with business, consolidating applications wherever possible, and demanding more effective implementation of services.

 

After nine years of consolidating service desk applications as a leading BMC Service Desk Express and Remedy partner, RightStar has developed a comprehensive understanding of organizational service management needs. In the more forward thinking organizations, technology and business have converged, often placing the service desk at the center of the organization.

 

Service desks and call centers have evolved to support the diverse needs of an organization including change, identity, and asset management, HR, and facilities. We have extensive experience in all areas to help our customers achieve better business value by consolidating service management most efficiently and effectively. RightStar’s services include: