Documents

Corporate RightStar Systems

• Company Overview

Support

• Customer Care Program - Learn what RightStar can do to ensure growth of your service desk solution
• Technical Support Scope of Services for BMC Service Desk Express
• Technical Support Scope of Services for BMC Remedy

Product Information

• MagicWand - RightStar's proprietary barcode scanning asset management tool
• MagicMobile - Remote access to BMC Service Desk Express
• Assignment and Approval Engines simplify the automation of advanced SDE processes
• BMC Service Desk Express Suite
• BMC Service Desk Express 9.6 Hardware/Software Requirements
• BMC Remedy ITSM
• PKI AREA Connector - Common Access Card-enabled interface for BMC Remedy
• BMC Service Desk Express Remedy Integration - Interface between BMC Service Desk Express and BMC Remedy
• BMC Service Desk Express Link to MS Project - Maximizes the investment in both products by allowing data transfer between them
• BMC Service Desk Express to LANDesk Integration - An interface between BMC Service Desk Express and LANDesk Management Suite, developed by RightStar Systems
• ITIL V3 Foundation - Training and exam
• ITSM Assessment - Onsite process evaluation and recommendations

Customer Success Stories

• MSI Systems Integrators streamlines support processes with BMC Alignability for Service Desk Express

• CareFirst BlueCross BlueShield - The Mid-Atlantic region's largest health care insurer turns to RightStar to upgrade and enhance its BMC Service Desk Express system

Darden Restaurants - Managing company for Red Lobster, Olive Garden, Smokey Bones, and Bahama Breeze implements a consolidated service desk involving Payroll, the Restaurant Help Desk, Employee Relations, Corporate Security, Facilities, and the internal IT Help Desk

BIC Corporation - Market leader known for manufacturing lighters and shavers consolidates multiple international help desks into a single service desk

• State Government Agency - RightStar leveraged the Navara Mobility Suite to automate the management of a large state government's NOC assets.

• Defense Logistics Agency - Implemented BMC Service Desk Express in the mid-1990s and has grown the application to manage not only IT help desk, but also customer relations (CRM), projects (taskers), security access, service level agreements, assets, and procurement.