Human Resource Management

Human resource departments are under constant pressure to increase efficiency and provide better employee services, yet they spend as much as 50% of their time responding to requests for information. Although this is an essential responsibility, it adds no strategic value to the organization.

 

RightStar meets this challenge with a complete human resource solution to assess needs and deploy processes and technology. Consisting of BMC Service Desk Express or BMC Remedy as the underlying application, the solution provides a Web-based self-service portal and a powerful workflow engine customized for human resources. It also provides a comprehensive view of every employee’s request history and human resource data, allowing employee issues to be resolved in real time.