Orlando BSM Airport Simulation
BSM Airport Simulation
Experience ITIL Service Management Processes
March 10, 2010
8:00 AM - 3:00 PM
Embassy Suites Orlando
Lake Buena Vista
8100 Lake St.
Orlando, FL 32836
Directions
RightStar and BMC Software invite you to join us for an interactive learning experience on IT Infrastructure Library concepts. In this one-day session, you will have the opportunity to run IT operations at a busy international airport.
The BSM Airport Simulation contains three action-packed rounds that challenge your team to put ITIL into practice in a fast-paced environment. In the process, you will gain a better understanding of how to manage IT from a business perspective.
Registration
RSVP to Nick Miles at 571-490-7913 or by email to reserve your place.
Agenda
| 8:00 AM |
Breakfast and Registration |
| 8:30 AM |
Welcome and Introductions |
| 8:45 AM |
ITIL Overview |
| 9:45 AM |
Break |
| 10:00 AM |
BSM Airport Simulation - Round 1 |
| 11:00 AM |
BSM Airport Simulation - Round 2 |
| 12:00 PM |
Lunch |
| 1:00 PM |
BSM Airport Simulation - Round 3 |
| 2:00 PM |
Recap and Lessons Learned |
| 2:30 PM |
Q&A and Door Prizes |
